FAQ

I already have a router, do I still need to purchase and install a new one?
No, you do not need to purchase a new router. The router you already have installed is performing the necessary functions.

What service does AiroNet provide?

We provide ‘fixed wireless internet’, meaning that our internet is provided at a ‘fixed’ location, typically your home or business.

Your service is wireless. Can I use it anywhere in the coverage area?

You can use the service within the range of you wireless router in your home or office.

Is your service satellite internet?

No. Although our company uses equipment similar to satellite providers, we use terrestrial locations, which are thousands of miles closer than satellite, to provide signal to your home

I have a lot of trees, will this be a problem?

Yes, this system works with line of sight. This means if you can see our tower then you can get service. If you don’t have a clear line of sight then there are other things that can be worked out at the owners expense.

Does someone need to be at home for you to install the system?

Yes, someone listed on the account needs to be at the site for site survey and installation. Most of the time this will happen the same day. A normal installation is about 2 hours depending on issues that may come up.

How is the radio wired into my home or business? AiroNet professionally mounts an antenna on your rooftop or exterior wall, then runs a CAT 5 wire (data wire with 4 pairs of wires) down the outside wall of your home (we try to follow a rain gutter to hide the cable).

We then bring the cable into your home by drilling a small hole or following an existing entry into the home such as a duct or prior cable, phone or satellite TV installation entry.   An Ethernet end is installed on the inside of an exterior wall.  If you need additional inside wiring to extend the connection into your home, you may need to hire a wiring contractor.

Do I have to have an antenna on my roof?

Yes, a receiver and/or antenna will be required in order to receive the AiroNet signal.  The size and type of the antenna will depend on the signal strength and service level Tier available at the designated location. The AiroNet Field Technician works with subscribers to ensure the best possible signal is received with minimal aesthetic impact.

 

What is included with a standard wireless installation ? 

Our advertised service installation rates are for standard service installations.

Standard installations may include the following:

Materials Included:

  • Up to 100ft of CAT5e Cable
  • AiroNet Customer Premise Equipment (CPE), standard antenna and PoE Injector (Power over Ethernet)
  • Standard J-arm, and Antenna Stand-off
  • Antenna and/or Ethernet Grounding if necessary
  • Labor Included
  • Installation of Antenna on roof, sidewall or structure attached to your home
  • Ethernet entering your home via existing access hole or create new access via outside wall
  • Programming of a Single Router or Computer to access our network

What is a WISP or Wireless Internet Service Provider?

WISPs use fixed wireless broadband technology to deliver the same high speeds and service of traditional broadband providers but delivered wirelessly as opposed to through buried cables. Typically, a small antenna is placed on your home or office that receives a direct signal from a WISP tower near by. Unlike technology used for cellular data, the wireless connection from your home “end point” and the tower allows for fast reliable service via a fixed wireless connection. This prevents the interrupted data experienced by cell phone users that often happen as signals bounce from one tower to another.